Privacy Policy

📖 Introduction

This Privacy Policy (the "Policy") sets out how EUBet (the "Platform", "Operator", "We", "Us", or "Our"), operating through the website at eubet.cam, collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who register accounts, use the Platform's services, or otherwise interact with EUBet ("Players", "Users", or "You").

EUBet takes its data protection obligations seriously. We operate within a framework of internationally recognised data protection standards and are committed to ensuring that your personal information is handled with care, transparency, and full respect for your rights as an individual.

This Policy applies to all personal data collected through the EUBet website, mobile-optimised web interfaces, live chat support systems, email communications, and any other channel through which we interact with Players. It should be read alongside our Terms and Conditions, which govern your use of the Platform generally.

📚 Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, email address, residential address, financial account details, and identity document numbers.
• "Processing" — Any operation or set of operations performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. EUBet is the Data Controller in respect of all personal data collected through the Platform.
• "Data Processor" — A third party that processes personal data on behalf of EUBet under a contractual arrangement, such as a payment provider or KYC verification service.
• "Sensitive Personal Data" — Personal data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or criminal record information. EUBet does not intentionally collect sensitive personal data except where strictly required for regulatory compliance.
• "Cookies" — Small data files placed on a user's device by a website to retain information about the user's session, preferences, or browsing behaviour.
• "KYC" — Know Your Customer — the identity verification process required of all Players under EUBet's anti-money laundering (AML) and licensing compliance framework.

🏢 Data Controller Information

EUBet is the Data Controller for all personal data collected through the Platform at eubet.cam. EUBet is an internationally licensed online gaming platform operating under an offshore gaming licence. As Data Controller, EUBet is responsible for determining how and why your personal data is processed, and for ensuring that such processing is conducted lawfully, fairly, and transparently.

For all data protection enquiries, requests to exercise your data rights, or concerns regarding the handling of your personal information, please contact EUBet's designated data support contact via the channels listed in Section 16 (Contact Us) of this Policy.

📂 Personal Data We Collect

EUBet collects the categories of personal data described in the table below. We collect only what is necessary for the specific purposes identified.

EUBet does not intentionally collect data relating to political opinions, religious beliefs, racial or ethnic origin, or health conditions. If any such information is volunteered by a Player in a support interaction, it will not be processed further or retained beyond what is necessary to resolve the specific support matter.

📥 How We Collect Your Data

5.1 Data You Provide Directly

The majority of personal data EUBet holds about you is information you have provided directly, including:

• Information submitted during account registration (name, email, date of birth, address, phone number).
• Identity documents and selfie photographs submitted during the KYC verification process.
• Payment details provided when making deposits or requesting withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or other supported payment methods.
• Communications you send to EUBet via live chat, email, or any support channel.
• Responsible gambling settings and preferences you configure within your account.

5.2 Data Collected Automatically

When you access the EUBet Platform, certain technical data is collected automatically by our systems, including:

• Your IP address and approximate geographic location (country/city level).
• Device identifiers, browser type, and operating system information.
• Pages visited, time spent on pages, click-through patterns, and navigation paths.
• Session duration and login/logout timestamps.

This technical data is used for fraud detection, platform security, performance optimisation, and aggregate analytics. It is not used to build individual behavioural profiles for marketing purposes without your consent.

5.3 Data from Third Parties

EUBet may receive limited personal data from authorised third parties in the following circumstances:

• KYC Verification Partners: Identity verification results and risk flags from contracted KYC service providers who process your submitted documents.
• Payment Processors: Transaction confirmation data from payment rails including FPX, DuitNow, and e-wallet providers.
• Fraud Prevention Services: Risk scores or device fingerprint data from fraud prevention technology providers used to protect the Platform and its players.

⚖️ Purpose & Legal Basis for Processing

EUBet processes personal data on the following legal bases and for the purposes described:

🤝 Data Sharing & Disclosure

7.1 Third-Party Data Processors

EUBet shares personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These processors are contractually prohibited from using your data for any purpose beyond what EUBet has instructed. Categories of third-party processors include:

• Payment Service Providers: Including operators of FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay — for transaction processing.
• KYC and Identity Verification Providers: Third-party identity verification services that process your submitted identity documents and return verification results.
• Fraud Detection and AML Technology Providers: Services that provide risk scoring, device fingerprinting, and transaction monitoring capabilities.
• Game Content Providers: Licensed game studios whose software is integrated into the Platform — limited to session management data necessary for game delivery.
• IT Infrastructure and Hosting Providers: Cloud service providers responsible for the secure storage and delivery of Platform data and content.
• Customer Support Platforms: Live chat software providers who process communications data on behalf of EUBet for support delivery.

7.2 Legal Disclosure

EUBet may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so — for example, in response to a court order, a legally valid request from a financial intelligence authority, or as part of an AML investigation. EUBet will notify affected Players of such disclosures to the extent legally permissible.

7.3 No Selling of Data

EUBet does not sell, rent, license, or otherwise transfer your personal data to unaffiliated third parties for their independent marketing or commercial purposes. Your personal data is not a commodity at EUBet.

🌐 International Data Transfers

As an internationally licensed online gaming platform, EUBet may process and store personal data on servers located in jurisdictions outside Malaysia. This may include transfers to our hosting infrastructure, KYC verification partners, or game content providers operating from other countries.

Where personal data is transferred internationally, EUBet takes reasonable steps to ensure that the recipient jurisdiction or organisation provides an adequate level of data protection, including through the use of standard contractual clauses, contractual data protection requirements, or transfers to jurisdictions recognised as providing adequate protections under applicable data protection frameworks.

By using the EUBet Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to the locations described above for the purposes set out in this Policy.

⏱️ Data Retention

EUBet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account our legal and regulatory obligations. The following retention periods generally apply:

• Account and Identity Data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure — in compliance with international AML record-keeping standards.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or as required by applicable licensing conditions and AML regulations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with international financial record-keeping obligations.
• Communications and Support Records: Retained for a period of two (2) years from the date of the communication, unless the matter relates to an ongoing dispute or legal proceeding, in which case records are retained until final resolution.
• Technical and Log Data: Typically retained for 12 months from collection, after which they are anonymised or deleted.
• Marketing Preference Data: Retained until you withdraw consent or opt out of marketing communications, after which it is updated to reflect your preference and no further marketing is sent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

🔐 Data Security

EUBet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the EUBet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Personal data and financial records stored on our servers are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data systems is restricted to authorised personnel only, with role-based access controls and multi-factor authentication enforced for all internal systems containing Player data.
• Regular Security Audits: EUBet's infrastructure undergoes periodic security assessments and penetration testing by independent security professionals.
• Incident Response Procedures: EUBet maintains documented data breach response procedures. In the event of a confirmed breach affecting your personal data, we will notify affected Players and relevant authorities within the timeframes required by applicable law.

🍪 Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enable the website to recognise your device on subsequent visits, remember your preferences, and collect usage data. EUBet uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform.

11.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the Platform to function — they maintain your login session, security tokens, and core navigation. These cannot be disabled without breaking basic Platform functionality.
• Functional Cookies: Remember your preferences (language, currency display, responsible gambling settings) to improve your experience on return visits.
• Analytics Cookies: Collect anonymised, aggregate data about how Players interact with the Platform — pages visited, session duration, error encounters. Used to improve Platform performance and content.
• Fraud Prevention Cookies: Used by our fraud detection systems to identify unusual device or session behaviour that may indicate unauthorised access or abuse.

11.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies; however, disabling essential cookies will impair the functionality of the EUBet Platform. Instructions for managing cookies are available in your browser's help documentation.

EUBet does not use cookies to build personal advertising profiles for external advertising networks or to track your browsing behaviour beyond the eubet.cam domain.

✋ Your Data Rights

EUBet respects your rights over your personal data. The following rights are available to all EUBet Players regardless of their location. To exercise any of these rights, please contact our support team as described in Section 16.

🔞 Minors & Age Policy

EUBet strictly prohibits the use of its Platform by individuals under the age of 21. We do not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory component of the KYC process, and any account identified as being held by an underage individual will be immediately closed.

If EUBet becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent or age verification having been applied, we will take immediate steps to delete such data and close the associated account.

Parents and guardians are advised to use appropriate parental control software on shared devices to prevent underage individuals from accessing online gambling platforms.

📣 Marketing Communications

With your explicit consent, EUBet may send you promotional communications relating to platform offers, bonus promotions, VIP programme updates, and new product announcements. You may provide or withdraw consent for marketing communications at any time through the following means:

• Updating your communication preferences within your EUBet account settings.
• Using the "unsubscribe" link included in any marketing email we send you.
• Contacting EUBet customer support via live chat or email and requesting removal from marketing communications.

Please note that opting out of marketing communications does not prevent EUBet from sending you service-related communications that are necessary for account management — such as transaction confirmations, KYC status updates, security alerts, or changes to our policies.

EUBet does not engage in unsolicited cold marketing to non-registered individuals. All marketing communications are sent only to registered Players who have provided consent.

✏️ Amendments to This Policy

EUBet reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform functionality. When material changes are made — particularly those affecting how we collect, use, or share personal data — we will notify registered Players through in-platform notifications and/or registered email at least seven (7) days before the updated Policy takes effect.

For non-material changes (such as clarifications of language or correction of typographical errors), the updated Policy will be published on this page with a revised "Last Updated" date, without prior notice being required.

We encourage Players to periodically review this Policy to stay informed of how EUBet handles personal data. The version of this Policy in force at the time of any processing activity is the version that governs that activity.

📧 Contact Us — Data & Privacy Enquiries

For all data protection enquiries, requests to exercise your rights under this Policy, concerns about how your personal data is being handled, or to report a suspected data security incident, please contact EUBet through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the EUBet Platform. This is the fastest route for all support and data enquiries.
• Email: [email protected] — For data rights requests, please include "Data Rights Request" or "Privacy Enquiry" in the subject line.

EUBet will acknowledge all privacy-related enquiries within 5 business days and will provide a substantive response within 30 calendar days. Complex or multi-part requests may require additional time, in which case we will notify you of the extended timeline promptly.