Terms & Conditions

📖 Introduction

These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and EUBet (the "Platform", "Operator", "We", "Us", or "Our"), governing all access to and use of the EUBet website at eubet.cam and all associated services, products, and features available thereon.

By registering an account, accessing the Platform, depositing funds, or placing any wager on EUBet, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

EUBet reserves the right to update, modify, or replace these Terms at any time. Where material changes are made, Players will be notified via the Platform or registered email. Your continued use of EUBet following notification of any amendments constitutes acceptance of the updated Terms.

📚 Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" — The personal, registered account held by a Player on the EUBet Platform, used to access services, deposit funds, and place wagers.
• "Balance" — The total amount of real-money funds held in a Player's Account at any given time, excluding any locked or wagering-restricted bonus funds.
• "Bonus Funds" — Any promotional credits, bonus amounts, free bet credits, or other non-cash incentives credited to a Player's Account subject to applicable wagering requirements.
• "KYC" — Know Your Customer — the identity and address verification process required of all Players prior to first withdrawal, and at any time at EUBet's reasonable request.
• "Wager" — Any bet, stake, or prediction placed on a game, event, or outcome through the Platform.
• "Wagering Requirement" — The number of times a Player must wager the bonus amount (or bonus plus deposit, as specified per promotion) before the resulting winnings become withdrawable.
• "Platform" — The EUBet website (eubet.cam), all associated sub-pages, mobile-optimised interfaces, and any other digital service delivery mechanism operated by EUBet.
• "Jurisdiction" — The country or territory from which a Player accesses the Platform. Each Player is solely responsible for ensuring their access and use is lawful in their Jurisdiction.
• "Prohibited Player" — Any individual who is (a) under the age of 21, (b) located in a jurisdiction where online gambling is explicitly prohibited by law, or (c) self-excluded from the Platform.

✅ Account Eligibility

To register and maintain an active Account on EUBet, a Player must satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their Account's existence:

1. You must be at least 21 years of age. EUBet enforces a minimum age of 21 for all casino and sports betting activities, in line with international licensing standards applicable to the markets we serve.
2. You must be a natural person and not a corporation, partnership, trust, or other legal entity.
3. You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gambling is explicitly illegal or prohibited.
4. You must not be a current employee, contractor, officer, director, or immediate family member of EUBet or any of its affiliated game providers, payment processors, or technology partners.
5. You must not be a self-excluded player — either under an active self-exclusion on EUBet or under a national or operator-wide exclusion programme that extends to EUBet.
6. You must have full legal capacity to enter into a binding agreement and must not be under any court-imposed restriction on managing your own financial affairs.

EUBet reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension pending review.

🪪 Registration & KYC Verification

4.1 Account Registration

Each individual is permitted to hold one (1) Account on EUBet only. The registration of multiple accounts by a single individual — whether under the same or different names, email addresses, or payment methods — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of all balances therein.

At the time of registration, you must provide accurate, complete, and current personal information including your legal full name, date of birth, residential address, email address, and contact number. You are responsible for maintaining the accuracy of this information and must promptly update your account details if any information changes.

4.2 Know Your Customer (KYC) Requirements

EUBet is required to verify the identity of all Players as a condition of our international licensing framework and our anti-money laundering (AML) compliance programme. KYC verification is mandatory before any withdrawal is processed.

Documents typically required for KYC verification include:

• Proof of Identity: A valid Malaysian MyKad (National Identity Card), Passport, or Driver's Licence — clear photos of front and back required.
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three (3) months, clearly displaying your name and residential address.
• Selfie Verification: A photograph of you holding your identity document, taken on the date of submission.
• Source of Funds: In cases where EUBet's AML procedures require it, documentary evidence of the source of deposited funds may be requested.

KYC review is typically completed within 24 to 48 hours of document submission. Players at Gold tier and above are prioritised for expedited review. You will receive an in-platform notification and email confirmation upon successful verification.

💳 Deposits & Payments

5.1 Accepted Payment Methods

EUBet currently supports the following deposit and payment methods for Malaysian players: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank PBeBank, Hong Leong Online Banking, and RHB Now. Additional payment methods may be introduced from time to time at EUBet's discretion.

5.2 Deposit Conditions

• All deposits must be made from a payment account registered in the Player's own legal name. Third-party deposits are strictly prohibited.
• EUBet does not charge transaction fees on standard deposits; however, your payment provider may apply its own fees, which are the Player's sole responsibility.
• Deposits are credited to the Player's Account upon confirmation of receipt by EUBet's payment processor. E-wallet and FPX deposits are typically instant.
• EUBet reserves the right to reject or reverse any deposit that cannot be adequately verified as originating from the registered Player's own account.
• Minimum deposit amounts are as displayed on the Platform's cashier section at the time of deposit and are subject to change.

5.3 Currency

The Platform operates with Malaysian Ringgit (MYR / RM) as the primary currency for Malaysian players. All displayed balances, bonus amounts, and transaction records are denominated in MYR unless explicitly stated otherwise.

💸 Withdrawals

6.1 Withdrawal Eligibility

A Player may request a withdrawal of their Account Balance subject to the following conditions being satisfied in full:

• KYC verification has been completed and approved.
• All active wagering requirements attached to bonus funds have been met in full.
• The withdrawal amount does not exceed the applicable daily or weekly withdrawal limit for the Player's account tier.
• There are no active security reviews, AML investigations, or account disputes pending.
• The withdrawal is directed to the same payment method used for the most recent deposit (subject to method availability).

6.2 Processing Times

EUBet targets the following withdrawal processing timeframes:

• E-Wallets (Touch 'n Go eWallet, Boost, GrabPay): Under 5 minutes from approval.
• DuitNow / FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong): 5 to 15 minutes from approval.
• Direct Bank Wire: 15 to 60 minutes from approval.

These are target timeframes. Actual processing durations may vary due to payment provider processing schedules, public holidays, or periods of high transaction volume. EUBet does not guarantee specific completion times but commits to processing requests promptly and transparently.

6.3 Withdrawal Restrictions

EUBet reserves the right to delay, withhold, or reject a withdrawal request where: (a) there are reasonable grounds to suspect fraud, money laundering, or bonus abuse; (b) the Player's account is under review; or (c) documentary evidence required for AML compliance has not been satisfactorily provided. In such cases, EUBet will communicate the reason for delay to the Player within a reasonable timeframe.

🎁 Bonuses & Promotions

7.1 General Bonus Terms

All promotional offers made available through EUBet are subject to specific terms and conditions published at the time of the promotion. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail in respect of that promotion only.

7.2 Wagering Requirements

Bonus funds credited to a Player's Account are subject to wagering requirements as specified per promotion. Until wagering requirements are fulfilled in full, bonus-derived winnings are not withdrawable. The wagering requirement multiplier, eligible games, minimum odds (for sports bonuses), and expiry period will be clearly stated in each promotion's specific terms.

7.3 Prohibited Bonus Conduct

The following activities constitute bonus abuse and are strictly prohibited:

• Registering multiple accounts to claim a welcome bonus more than once.
• Placing bets with the primary intent of fulfilling wagering requirements with minimal risk (e.g., placing opposing bets on the same outcome across multiple accounts or platforms — commonly referred to as "arbitrage" or "bonus arbing").
• Exploiting errors or irregularities in bonus crediting systems.
• Coordinating with other Players to jointly exploit promotional offers.

7.4 VIP Loyalty Programme

EUBet operates a tiered VIP loyalty programme encompassing Bronze, Silver, Gold, Platinum, Diamond, and Royal Black Diamond tiers. Progression through tiers is based on monthly qualifying turnover thresholds as displayed on the Platform. VIP cashback, tier bonuses, and associated perks are subject to the specific VIP programme terms in force at the relevant time. EUBet reserves the right to modify, suspend, or discontinue any tier benefit with reasonable notice.

🎯 Betting Rules & Game Conduct

8.1 General Betting Rules

All wagers placed on EUBet are final once confirmed by the platform. Players are responsible for verifying the accuracy of all wager details — including stake amount, selection, and market — prior to confirmation. EUBet will not reverse confirmed bets on the grounds of Player error unless a demonstrable technical fault on the Platform's part is established.

8.2 Void Bets

EUBet reserves the right to void bets in the following circumstances: (a) the event or game for which the bet was placed is cancelled, postponed, or abandoned; (b) an obvious pricing error is identified and the Player could reasonably have recognised the error; (c) a bet is placed in contravention of these Terms. Where a bet is voided, the stake is returned to the Player's Account Balance.

8.3 Maximum Payouts

Maximum single-bet and aggregate daily payout limits apply across all game types and betting markets. These limits are displayed within the relevant section of the Platform at the time of betting. Any winnings that exceed the applicable payout cap will be settled at the cap amount, with the excess forfeited.

8.4 Disconnection Policy

In the event of a disconnection during a live casino game or active bet, EUBet's system will follow the standard disconnection resolution procedure of the relevant game provider. Players are advised to ensure a stable internet connection before commencing play. EUBet accepts no liability for losses resulting from connectivity issues outside the Platform's control.

🤝 Player Conduct & Prohibited Activities

Players are required to use the EUBet Platform in good faith and in compliance with all applicable laws. The following activities are expressly prohibited:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or terrorist financing.
• Providing false, misleading, or inaccurate personal information at any stage of registration or verification.
• Attempting to gain unauthorised access to any other Player's account or to EUBet's backend systems.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Colluding with other Players in live dealer games, poker, or other competitive formats to manipulate outcomes.
• Engaging in any form of chip dumping, match fixing, or outcome manipulation.
• Harassing, threatening, or abusing EUBet staff, support agents, or other Players through any communication channel.

EUBet reserves the right to investigate any suspected breach of this clause and to take such action as it reasonably deems necessary, including account suspension, fund withholding pending investigation, and notification of relevant authorities.

🧠 Responsible Gambling

EUBet is committed to promoting responsible gambling and to minimising the risk of gambling-related harm. The Platform provides the following responsible gambling tools, accessible at any time from within Player account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once set, deposit limits take effect immediately. Increases to deposit limits are subject to a minimum 24-hour cooling-off period before activation.
• Session Time Reminders: Players may configure session duration alerts to be notified when a specified period of continuous play has elapsed.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a defined period (minimum 24 hours, up to 6 weeks). During a cooling-off period, no deposits or wagers are possible.
• Self-Exclusion: Players may request permanent or long-term self-exclusion from the Platform. Self-exclusion is irreversible for a minimum period of six (6) months. During self-exclusion, the account is closed and no marketing communications will be sent.

EUBet enforces a strict 21+ age requirement. It is the responsibility of parents and guardians to prevent minors from accessing gambling platforms. EUBet recommends using parental control software where devices are shared within a household.

🔐 Account Suspension & Closure

11.1 Suspension by EUBet

EUBet reserves the right to suspend, restrict, or close any Player Account at any time, with or without prior notice, in the following circumstances:

• Suspected breach of any provision of these Terms.
• Reasonable grounds to suspect fraudulent activity, money laundering, or identity misrepresentation.
• Failure to complete KYC verification within a reasonable period as requested.
• Receipt of a valid legal order or directive from a competent authority requiring account suspension.
• A Player is identified as being a Prohibited Player (underage, self-excluded, or in a prohibited jurisdiction).

11.2 Closure by Player

A Player may request closure of their Account at any time by contacting EUBet's customer support team via the Platform's 24/7 live chat. Prior to account closure, the Player must withdraw any remaining withdrawable Balance. EUBet will process voluntary closure requests within 5 business days and will confirm closure via the registered email address.

11.3 Effect of Closure

Upon account closure — whether initiated by EUBet or by the Player — all pending bets will be settled in accordance with normal rules, all bonus funds will be forfeited, and any withdrawable Balance will be returned to the Player's verified payment method subject to standard verification procedures.

⚖️ Limitation of Liability

To the fullest extent permitted by applicable law, EUBet, its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to: loss of winnings, loss of data, loss of profits, loss of goodwill, or business interruption.

EUBet's total aggregate liability to any Player arising from or in connection with these Terms shall not, under any circumstances, exceed the total amount deposited by that Player into their Account during the thirty (30) calendar days immediately preceding the event giving rise to the claim.

EUBet does not guarantee uninterrupted or error-free operation of the Platform. Scheduled and unscheduled maintenance, third-party service outages, and force majeure events may affect Platform availability. EUBet will endeavour to provide reasonable advance notice of planned downtime.

©️ Intellectual Property

All content on the EUBet Platform — including but not limited to text, graphics, logos, images, interface design, software, game content, and data compilations — is the proprietary property of EUBet or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming and betting purposes. This licence does not include any right to: copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any Platform content; use EUBet's trademarks or branding for any purpose; or scrape, harvest, or systematically extract data from the Platform.

🔒 Privacy & Data Protection

EUBet collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

EUBet processes personal data for the purposes of account management, identity verification (KYC), payment processing, fraud prevention, anti-money laundering compliance, customer support, and — where you have provided consent — direct marketing communications.

EUBet does not sell personal data to third parties for independent marketing purposes. Personal data may be shared with regulated third-party processors (payment providers, KYC verification services, game providers) strictly for the purposes outlined above, and subject to appropriate data processing agreements.

For full details of your data rights, our data retention policy, and how to exercise your rights, please read our Privacy Policy.

✏️ Amendments to These Terms

EUBet reserves the right to amend, update, or replace these Terms at any time. Where amendments are material — affecting Player rights, eligibility criteria, withdrawal conditions, or bonus terms — EUBet will provide reasonable advance notice to Players via in-platform notification and/or registered email, with a minimum notice period of seven (7) days before the amendments take effect.

Where amendments are required urgently for legal compliance, regulatory, or security reasons, EUBet may apply such changes with immediate effect and will notify Players as soon as practicable thereafter.

The current version of these Terms, marked with the effective date at the top of this page, supersedes all prior versions. Players are responsible for reviewing the Terms periodically to remain informed of any updates.

🌐 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which EUBet holds its international gaming licence. Any disputes arising from or in connection with these Terms that cannot be resolved through EUBet's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of EUBet's licensing jurisdiction.

For Malaysian Players: EUBet does not operate under Malaysian law or hold any licence issued by a Malaysian regulatory authority. There is no Malaysian regulatory framework governing online gambling at an international operator level. Players are solely responsible for ensuring that their participation in online gambling activities on EUBet is lawful in their jurisdiction. EUBet expressly disclaims any association with Bank Negara Malaysia or any Malaysian government authority for the purposes of online gaming regulation.

📧 Contact Us

If you have any questions, concerns, or disputes arising from these Terms and Conditions, please contact EUBet's customer support team through the following channels:

• Live Chat: Available 24/7 directly through the EUBet Platform. This is the fastest channel for urgent matters.
• Email: [email protected] — Responses typically within 1 business hour for general enquiries.

For responsible gambling-related matters, including self-exclusion requests or deposit limit activations, please contact support clearly stating the nature of your request. Responsible gambling tools are also directly accessible from within your Account settings.